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Who we are
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StrategyMission
To solve the challenges of organizations and communities through intelligent, secure, sustainable, and people-centered solutions, so they generate real value in their social and productive contexts.
VisionTo be the chosen company by organizations seeking to innovate with quality, purpose, and trust in the intelligent era.
Learn moreValues- Ethics and transparency
- Professionalism
- Respect
- Honesty
- Innovation
- Responsibility
- Effectiveness
- Integrity
- Customer orientation
- Punctuality
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History
Sofis Solutions was born in 2005, in the city of Montevideo - Uruguay.
Since its inception, the main driver was and remains quality. This applies to processes, products, and relationships with the environment.The internationalization of the company It was one of the founding objectives. In the first stage, it expanded from Uruguay, and in the second stage, it opened offices in Latin American countries. Currently, it has offices in Montevideo, Panama, El Salvador and Ecuador.
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Alliances
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Certifications
CMMI-DEV-3
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National Quality Award
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ISO 9001:2015
Quality Management System
ISO 37001:2016
Anti-Bribery Management System
ISO 14001:2015
Environmental Management System
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SustainabilityLearn more
Sofis Solutions integrates environmental, social, and governance (ESG) principles into its management and operations, driving sustainability through Digital Transformation. Its strategic approach prioritizes energy efficiency, digital inclusion, and transparency in digital governance, contributing to the responsible development of organizations.
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What we do
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IT projectsLearn moreAt our Software Factory, we specialize in providing software development solutions with a focus on excellence and sustainability.
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Software qualityOur software quality services comprehensively address the aspects or dimensions of software quality, addressing this approach throughout the entire software development cycle.
- Manual and automated functional suitability testing
- Performance testing
- Software product quality
- Software quality consulting
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Staff AugmentationLearn moreWhat is IT Staff Augmentation? IT Staff Augmentation is a specialized technical staffing model that enables organizations to increase their agility and respond to the changing technological needs of the market.
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ConsultancyIn the public sector, strategic decisions and projects with citizen-centered designs and excellence have the power to transform entire communities.Learn more
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BIonA Suite
BIonA Suite is a comprehensive platform for the intelligent management of processes and services in public and private organizations. BIonA Suite facilitates smart transformation with a focus on public value and user experience. Learn more
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Projects
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Recent projects
FOCAL Regional StudyFOCAL - El Salvador
Single Registry of Uruguayans AbroadMinistry of Foreign Affairs - Uruguay
Population and Housing Census 2023National Institute of Statistics - Uruguay
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Digital Public InfrastructureWhat are Digital Public Platforms?ProjectsProducts
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Sustainable Development
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Mobile applicationsWe create hybrid, native, and PWA solutions for devices with Android and iOS operating systems.
Some of our projects:Digital Patrols, Ecuadorian Bovine Information System, Easy Budget UY, Digital Portfolio, SIGES Teachers App, SIGES Parents App.
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FOCAL regional studyThe purpose of the study was to carry out a regional analysis with the objective of identifying and evaluating the maturity level of the member countries of the Latin American Government Accounting Forum (FOCAL), currently composed of Argentina, Bolivia, Brazil, Chile, Colombia, Costa Rica, Ecuador, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Dominican Republic, Uruguay and Venezuela.Learn more
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- AI
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Artificial IntelligenceLearn moreAdvanced Artificial Intelligence (AI) and Big Data solutions that transform the way organizations make decisions and optimize their operations. We specialize in the development of intelligent autonomous agents and generative AI solutions using large language models (LLMs), both on local infrastructure and in the cloud.
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- Press Room
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Sustainable development
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- Innovation
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#GreenSofisMore information
Methodology
#GreenSofis
Sustainable Digital Transformation Conference
#GreenPath
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AI For Everything
It is an initiative by Sofis Solutions, from the Intelligent Solutions Division, that promotes the adoption of artificial intelligence as a key driver of efficiency and effectiveness in the intelligent era.
It integrates both administrative and operational processes, promoting an organizational evolution where technology amplifies knowledge, optimizes decision-making, and generates value in a sustainable and inclusive way.
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- Contact us
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Digital Signature
BionA Suite
Biona SIgn
Boosting CRM with Biona Search: Conversational intelligence to transform data into decisions
Montevideo, August 15, 2025.
Enhancing CRM with Biona Search: Conversational Intelligence to Turn Data into Decisions
In many organizations, the CRM (Customer Relationship Management) is the operational core of customer relationships. However, accessing the right information at the right time is often a challenge. Static reports, rigid searches, and the need for technical assistance to perform complex queries can limit the agility of business decisions.
We talk to the CRM
Biona Search, the intelligent search module of BIonA Suite, enables the integration of a conversational assistant directly connected to your CRM. This means that users from different departments — sales, customer service, marketing, or management — can get immediate answers to complex questions in natural language, without needing technical knowledge.
What does the integration between Biona Search and the CRM enable?
By integrating Biona Search with your CRM, you unlock a new way to interact with your data:
- Conversational queries: “Who are the customers with the most purchases in the last three months?”, “Which opportunities are about to close?”, “Which campaigns had the best conversion rates?”
- Actionable responses: Tables, charts, alerts, and dashboards automatically generated based on the user's intent.
- Role-based security: Each user accesses only the information relevant to them, respecting the permissions defined in the CRM.
- AI-powered guidance: The system learns over time to provide more relevant answers and suggest meaningful insights.
Beyond search: enabling a data-driven culture
Integrating Biona Search with your CRM not only boosts productivity, but also transforms the way people engage with data. Easy and agile access allows a culture of evidence-based decision-making to be established at all levels of the organization.
How is it implemented?
The integration can be done through existing connectors or via a custom configuration, tailored to the technical characteristics of the CRM in use. Biona Search connects to underlying databases or via API, ensuring security and scalability.
In summary, connecting Biona Search to the CRM is not just a technical improvement: it is a strategic commitment to autonomy, agility, and intelligence in decision-making. In a world where data is abundant, the key lies in knowing how to ask the right questions... and getting clear answers in seconds.
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