BIonA iBPM: the tool that allows organizations to save time while working

Montevideo, January 8, 2024. 

Sofis Solutions designed a digital tool to accelerate business process management.

The rapid digital transformation being undertaken by organizations, along with the pursuit of efficiency and effectiveness in delivering value, requires tools that not only automate processes but also allow them to be monitored, optimized, and adjusted when necessary. This is important both due to market conditions and internal situations, facilitating adaptation to an ever-changing context without affecting the quality of services provided to citizens or clients.

Business Process Management (BPM) emerges as a management approach focused on optimizing and improving processes to achieve objectives more effectively. BPM involves the analysis, design, modeling, automation, monitoring, and continuous improvement of business processes.

In this way, BPM is a fundamental tool for digital transformation because it makes current processes transparent and provides solutions to quickly adapt in response to market dynamics.

SofisBPM is thus a solution that provides organizations with a BPM approach in their digital transformation strategy, with an architecture and design that allows for scalable growth, both in cloud and on-premise options.

How does the tool work? 

José Cristian Portillo explained that SofisBPM has two main components:

• Administration Portal: the environment where the organization manages the entire platform, configuring and digitizing the processes and services to be published.
• Services Portal: the environment where digitized processes and services are published, accessed by clients, citizens, and other users who interact in requesting, tracking, and completing these services.

To understand how the tool is used, an example is illustrated. If an organization needed to make a service available for clients to request a clearance certificate online, SofisBPM would facilitate the digitization and publication of the service. This process could be fully automated by integrating SofisBPM with the organization's internal systems, allowing access to client account information so that the certificate is generated automatically.

Users could access these services, submit their request, enter the required information for the process, and receive their certificate if they meet the necessary conditions.

Depending on the type of process or service digitized, clients of the organization and even members of other organizations could access it through the enabled digital channel.

“Productivity improvement is the main benefit of adopting SofisBPM. Clear and well-defined processes improve effectiveness, as well as the identification of inappropriate activities through real-time indicator monitoring,” said Marisa Cancela, services coordinator at Sofis.

The digital transformation of organizations is part of Sofis’ work as a company committed to sustainability and aligned with the United Nations Sustainable Development Goals (SDGs), both those related to environmental care and those related to access to information.