BIonA iBPM in the public sector

Montevideo, May 9, 2025

BIonA iBPM is established as a strategic ally in the modernization of the public sector, facilitating process transformation and promoting more agile, efficient, and transparent management. This solution enables public institutions to optimize their operations and respond more effectively to the needs of citizens.

In a context where efficiency, transparency, and applied intelligence are growing demands, the tool BIonA iBPM, developed by Sofis Solutions, positions itself as a comprehensive solution for process automation and management in the digital era. BIonA iBPM allows the integration of services, end-to-end digitalization of procedures, and optimization of the experience for both citizens and public employees. Its focus on usability, interoperability, and the use of intelligent technologies makes it a strategic component for organizations seeking to evolve with a future-oriented vision.

Unlike many generic automation platforms, BIonA BPM has been specifically designed to address the challenges of the public sector. This translates into features such as online payment integration, electronic signatures, and connectivity with national registries and systems. Additionally, it allows legal and procedural adaptations according to the regulatory framework of each country, making it an especially versatile tool for local and central governments seeking to apply operational intelligence.

Intelligent AI assistant: the great differentiator of BIonA iBPM

One of its most relevant differentiators is its intelligent assistant, based on artificial intelligence, which guides users in creating forms and processes during the modeling phase without requiring advanced technical knowledge. This feature drives institutional autonomy in creating solutions, shortens implementation cycles, and promotes broader adoption. In an era where intelligence equals efficiency, BIonA BPM offers capabilities that go beyond simple digitalization.

Additionally, BIonA BPM provides a differentiated experience through its two specific portals: the administration portal, where processes are managed, configured, modeled, and monitored; and the services portal, aimed at citizens and public employees who interact with automated procedures. This structure follows an intelligent design logic, focused on user experience, operational efficiency, and information security.

In short, BIonA BPM represents a solid and adaptable proposal for those seeking to drive intelligent management without being limited by generic solutions. Its specialized design, commitment to applied intelligence, and integration capabilities make it a key tool for organizations aspiring to be more agile, accessible, and citizen-centered. In the intelligent era, BIonA iBPM not only accompanies change: it accelerates it.

About BIonA iBPM

BIonA iBPM is a tool that integrates the organization's business process management with the services portal for citizens or clients, allowing monitoring and integration with other internal systems or third-party services, such as government agencies.

About Sofis Solutions

Sofis Solutions is a Latin American company with more than 20 years of experience driving sustainable digital transformation and promoting technological inclusion in organizations across the region.