Managed services · Support · DevSecOps · Cloud

Operations that keep impact running

Operating mission-critical government systems with a focus on continuity, security, and evolution — so public programs run 24/7 and institutions focus on their mission, not infrastructure.

User support Cloud and on-premise operation DevSecOps Continuous monitoring
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Why it matters What we do Commitments Technical capabilities Methodology
Why it matters

Where we deliver public impact

In the public sector, a service outage isn't a technical incident: it's a citizen going without service, a payment not going through, or a policy stalled. We operate to prevent that from happening.

Continuity of service to the citizen

We eliminate outages, degradations, and downtime that affect public service delivery and people's trust.

State operational capacity

The institution's team focuses on public policy; we ensure that the platform is available, stable, and performant.

Ongoing Security and Compliance

We protect state data and systems with DevSecOps, active monitoring, and compliance with the regulatory framework of each jurisdiction.

Frictionless evolution

We incorporate improvements, updates and new features without stopping operations, with controlled and reversible deployments.

What we do

Six services that operate the public sector

We offer a modular catalog of managed services. We combine the services your institution needs based on the state of its systems and the required level of commitment.

Service desk and user support

L1/L2/L3 support for internal users and citizens, with multiple channels, monitoring and agreed SLAs.

Includes: ticketing, knowledge base, service reports, support in Spanish.

Operation of Cloud and on-premise platforms

Administration of infrastructure and cloud platforms, in state-owned data centers or in hybrid models.

Includes: SRE, Kubernetes administration, databases, backups, DR.

DevSecOps and operational security

Security integrated into the software lifecycle and operation, with vulnerability management and incident response.

Includes: hardening, patches, SAST/DAST, continuous scanning, incident response.

Monitoring and observability

End-to-end observability of applications and infrastructure to detect, diagnose and resolve before it impacts the citizen.

Includes: metrics, logs, traces, alerts, executive availability dashboards.

Incident management and business continuity

Coordinated response to critical incidents, proven business continuity plans (BCP) and disaster recovery plans (DRP).

Includes: runbooks, guard duty reports, post-mortems, DRP exercises, stakeholder communication.

Maintenance and continuous evolution

Corrective, adaptive and evolutionary maintenance of the software in production, with joint prioritization with the institution.

Includes: bug fixing, stack updates, minor functional improvements, controlled refactoring.
Measurable commitments

Defined and auditable SLAs

Service levels are defined jointly with each institution based on program criticality, aligned with benchmarks for mission-critical services.

99,9%

Availability

Uptime target for mission-critical platforms.

24/7

Active guards

On-call teams for severe incidents, every day of the year.

< 15 min

Response time

Response to critical incidents according to agreed severity.

100%

Traceability

Every incident, change, and deployment with auditable evidence.

Operation engineering

Technical operations capabilities

We operate critical platforms using engineering practices that anticipate failures, automate operations, and ensure service continuity.

Advanced Observability

Monitoring based on metrics, logs, and distributed traces to detect degradations before they impact the user.

Includes: APM, distributed tracing, operational dashboards.

Operational automation

Automation of deployments, recovery, and repetitive tasks to reduce human error and response times.

Includes: CI/CD pipelines, operational scripts, automated runbooks.

Resilient architecture

Design and operation of fault-tolerant systems, with redundancy, failover and controlled recovery.

Includes: high availability, load balancing, fallback.

Proactive incident management

Early detection, automatic classification, and structured response to minimize the impact on service.

Includes: smart alerts, severity prioritization, post-mortems.

Controlled evolution

Changes in production without affecting the service, with progressive and reversible deployments.

Includes: blue/green, canary releases, automatic rollback.

Operational security

We apply security controls to the operation to continuously protect the platform, including access management, threat monitoring, and standards compliance.

Includes: identity management, hardening, auditing, compliance.
How we operate

Delivery approach focused on continuity and evolution

We distinguish between two levels: service management with the public client, and the technical operation of the platform. Both are supported by ISO 9001, ISO 27001 (in progress, Aug 2026), and CMMI-DEV Maturity Level 3.

We operate under agreed SLAs, with periodic reporting and joint monitoring committees with each institution. In parallel, our technical teams apply SRE and DevSecOps practices to anticipate incidents, automate operations, and continuously improve system reliability.
Service management

How we conduct the operation with the institution

Governance based on ITIL 4 adapted to the reality of the public sector, with defined SLAs, periodic reporting and continuous service improvement.

ITIL 4 SLA · OLAs Continuous improvement Executive reporting
  • Service catalog agreed with the institution, with levels and response times by severity.
  • Periodic monitoring committees with reports on availability, incidents and improvements.
  • Formal change management: RFC, deployment windows, rollback, and advance communication.
  • Continuous improvement on service indicators (availability, MTTR, incident volume).